General Information for Individuals Traveling with Eyre Tours


TRAVELING OUTSIDE OF USA

You are responsible for ensuring you have proper identification and documentation and meet all requirements for international border crossing. A passport with an expiration date of at least 6 months after the return date of your trip is always needed when leaving or entering the country. Eyre Tours does not accept responsibility for any passenger refused entry into any country due to failure of the passenger to present correct documentation, or failure of country to accept border crossing.

For travel to Canada, a Passport Book or Passport Card is always needed when leaving or returning to the U.S. by motorcoach. Children 16 and under can cross the Canadian border using only a U.S. Birth Certificate (original or copy). Children under 18 not traveling with both parents must have special notarized approval from both parents. We strongly recommend that your passport be valid for six (6) months beyond the completion of your trip. In addition, we recommend that you make at least two photocopies of your passport; one to be left with someone at home who will assist you in the event your documents are misplaced, lost or stolen and one to be kept in the safe in your room while traveling.

Special Notes: Anyone with a criminal record (including misdemeanors or Driving While Impaired (DWI)) may be barred from entering or removed from Canada and must obtain a special waiver well in advance of any planned travel. To determine whether you may be inadmissible and how to overcome this finding, please refer to the Canadian citizenship and immigration website: http://www.cic.gc.ca/english/information/applications/guides/5312E.asp

Those persons traveling to Canada, who are not U.S. citizens, may have additional requirements for border crossing.

For further information on entry requirements for Canada, travelers may contact the Canadian Embassy at 501 Pennsylvania Avenue NW, Washington D.C. 20001, tel. (202) 682-1740; or the Canadian consulate in New York at (212) 596-1600.


ACCESSIBILITY

Please inform us of any special needs you may have at the time of booking. Please note that we must know in advance if you have a disability that prevents your independence. A capable travel companion who will assume full responsibility for your care and mobility must accompany you. Eyre Tours regrets that it cannot provide individual assistance to guests for wheelchairs, motorized scooters, walking, dining or other needs. Passengers requiring a wheelchair must provide their own collapsible wheelchair. If you choose to bring a motorized scooter, it is your party’s responsibility to load it onto and off of the motorcoach, as Eyre Drivers are not permitted to handle motorized scooters. At the time of your trip’s departure, if it is determined that you are not suited to travel with us, your boarding will be denied and the cost of your trip refunded, less any monies that may have been advanced on your behalf.


COACH SEATING

Seats are assigned at the time of booking, however they are subject to change. There are no assigned seats on transfers to and from piers/airports and on selected tours. Selected trips are advertised with “Expanded Legroom,” but should Eyre Tours have to make a last minute equipment change, the expanded legroom may not be accommodated.


SMOKING

In accordance with the law, smoking of any kind or device is not permitted onboard the coach.


ALCOHOL

Consumption of alcohol is not allowed onboard the coach. Alcohol may be stored onboard the coach as long as it is unopened and secure. Passengers exhibiting disruptive behavior due to excessive use of alcohol will be asked to leave the tour without refund.


WiFi

Eyre motorcoaches are equipped with Wi-Fi for your convenience. Our Wi-Fi service can accommodate basic internet browsing and checking/sending e-mails. Since this is a shared service with limited bandwidth, please refrain from streaming video, audio and file downloads. Overall connection speed may be affected by the number of Wi-Fi users on the bus. Service is never guaranteed and is not available in Canada.


CHARGING STATIONS

Many Eyre motorcoaches offer standard 110-volt electrical outlets at each seat. This amenity is not guaranteed.


BAGGAGE

Each tour guest is permitted to bring one piece of luggage for storage in the luggage bay of the coach. Additional bags will be accepted on day of departure only based on space availability and will not be included in hotel baggage handling (the tour guest is responsible for getting the extra luggage to/from their room). In consideration of our Drivers, every effort should be made to keep luggage weight to a maximum of 40 pounds. Under no circumstances should luggage exceed 50 pounds. If luggage exceeds 50 pounds, the guest will be responsible for handling their heavy luggage throughout the trip. A small bag or purse, if carried onto the bus by the tour guest and stored in the overhead compartment on the coach, is permissible. Please do not leave valuables, important documents, or medications onboard, as Eyre is not responsible for items left behind. Although every effort is made to handle our guests’ luggage carefully, Eyre cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects. It is important for you to have adequate insurance to cover these eventualities.


LOST & FOUND

Occasionally, guests leave items behind. When this happens, we will do our best to keep track of these items and keep them safe. You may contact Eyre’s Lost & Found department at 410-442-1330. Eyre Tours is not responsible for any personal items left behind.


HOTEL ACCOMMODATIONS

TRIPLES and QUADS are sold with the understanding that there will be two double beds in the room. ADJACENT ROOM, ADJOINING ROOM and FIRST FLOOR ROOM requests can be made at the time of booking, but are never guaranteed.


DIETARY REQUESTS

Dietary requests and preferences must be provided to Eyre Tours at the time of booking and we will do our best to accommodate them, but they are not guaranteed and are subject to availability.


APPROPRIATE CLOTHING

All trips operate rain or shine. We suggest you wear comfortable walking shoes or sneakers while on tour. Bring a light jacket or sweater for the motorcoach.


GRATUITIES

The cost of your tour package includes all gratuities for baggage handling at hotel and meals included in the tour unless otherwise specified. Gratuities to individuals noted below are not included in the price of your tour. If you wish, such appreciation may be extended on an individual basis. Customary recognized guidelines are as follows:
• Eyre Motorcoach Driver – $3-$5 per passenger, per day
• Eyre Tours Tour Director – $3-$5 per passenger, per day
• Step-on (local) Guide – $1 per passenger for a half-day sightseeing tour, $2 per passenger for a full-day sightseeing tour
• Maid Service at Hotel – $2 per room, per overnight


YOUNG TRAVELERS

Eyre Tours offers several day trips with reduced rates for children. Children 12 & under save 10% on all multi-day motorcoach vacations. Travelers who are under 18 years old always must be accompanied by an adult (and on multi-day trips must room with an adult).


TRAVEL DOCUMENTS

You can expect to have your travel documents in your possession approximately 14 days prior to departure. Documents include departure and arrival times, departure location, Multi day trips: hotel information, luggage tags, day-by-day itinerary, plus any helpful hints. Your Tour Director or Driver will give you specific times related to your itinerary.


PRICE STRUCTURE

Some tours vary in price by departure date. The asterisk (*) next to the date and price refers to the lowest price available.


PHOTOGRAPHY

From time to time, Eyre Tours customers may be photographed while on tour and pictures may be posted in our publications, on our website and on social media. If you do not want your picture taken, please alert your Tour Director at the start of your trip.


WEAPONS

No weapons of any type are permitted on our trips at any time. This includes, but is not limited to, firearms, knives, mace, brass knuckles.


EMERGENCY ONBOARD LAVATORY

Every coach is equipped with a lavatory that should be used only in case of emergency. Our Drivers will make every effort to provide a rest stop every 2-3 hours.


COOPERATION and CONSIDERATION

Our professional team of tour experts take pride in creating Eyre Tours’s exciting vacations. Special effort goes into preparing itineraries, choosing sightseeing stops, as well as providing deluxe motorcoaches and terrific drivers. From the moment you step onboard the coach to the moment you step off, we will do everything possible to make your trip a wonderful travel experience. Our trips are run with you, the traveler, in mind and we will do everything we can to make all our trips enjoyable. We ask that you please understand you will be traveling as a group and personal requests may not be able to be accommodated. Please adhere to the schedule as your promptness will be appreciated by your fellow travelers and is necessary for the smooth operation of your trip. All passengers must leave the motorcoach at meal and rest stops.


SAFETY

When the coach is moving, please remain seated for your safety. When seatbelts are provided, you are responsible for wearing your seatbelt. Eyre Tours is not liable for any injury, loss, damages, claims, or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the motorcoach is equipped with them. A short movie will be shown at the beginning of your trip to familiarize you with motorcoach safety and travel.


TOUR COMPONENTS AND PRICES ARE SUBJECT TO CHANGE

Although every effort is made to operate trips as advertised, Eyre Tours reserves the right to vary itineraries and prices and to substitute hotels, events, or attractions of equal or better quality, if necessary.


TOUR CANCELLATIONS

Eyre Tours reserves the right to cancel or reschedule any tour departure for any reason, including insufficient demand or unforeseeable circumstances. If a tour is canceled prior to departure, Eyre Tours’ only responsibility will be to refund the amount received for the reservation. Eyre Tours will try to re-book the same vacation with a different departure date, or a similar vacation, but there is no guarantee of availability of offering.


AUTHORITY TO REMOVE OR REFUSE PASSENGERS

In the sole discretion of Eyre Tours, Eyre Tours may refuse transport to any passenger or may require any passenger to leave the tour if it is reasonably believed that the traveler (1) is dangerous to others or to himself or herself; (2) has engaged in, is engaged in, or is threatening to engage in, behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of the traveler, other passengers or Eyre Tours representatives, including, but not limited to, behavior that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene; or (3) has failed or refused, or is failing or refusing, to follow Eyre Tours’ rules and procedures or the instructions of Eyre Tours or its representatives. In the event a passenger is removed, such passenger
may be left at any city without any liability to Eyre Tours or its representatives. Eyre Tours shall not be required to refund any portion of the price paid by any passenger who is removed under the terms of this paragraph, nor shall Eyre Tours be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by the passenger. Eyre Tours shall be entitled to recover from the passenger any costs or expenses incurred by Eyre Tours or its representatives in the removal of the passenger or the exercise or enforcement of this clause.


RESPONSIBILITY STATEMENT

Eyre Tours acts only as the agent for the passenger, accepts no responsibility in whole or in part for any delays, cancellations, inconveniences, loss, damage or injury to person or property, resulting from mechanical defect or failure, of any nature, howsoever caused, or for any substitution of hotels or other event or attraction, as deemed necessary, for any reason such as acts of God, war, terrorism, strike, weather, traffic, or beyond the control of Eyre Tours. Eyre Tours reserves the right to make changes to itineraries with or without notice.

Deposit Policy

Day Trips…………………………………………………Full Amount of Tour
Multi-Day Vacations Under $300 ……………$50 per person fee
Multi-Day Vacations $301-$500 ……………..$75 per person fee
Multi-Day Vacations $501-$700 ……………..$100 per person fee
Multi-Day Vacations $701-$1500…………….$125 per person fee
Multi-Day Vacations $1501 and up………….$250 per person

Payment Policy: Final balance for multi-day motorcoach vacations is due 45-60 days prior to departure, depending on the trip. Payment for Cruise & Fly Vacations vary.

ADA Policy

CUSTOMERS WITH SPECIAL NEEDS

Starr is committed to meet the transportation needs of all our passengers with the respect and dignity which you deserve. Our Travel Advisors are available to make your travel experience as trouble-free as possible. We provide assistance with boarding and departing the bus, special handling and transferring of luggage, and storage and retrieval of mobility devices and assistive aids, and will make every feasible effort to accommodate the needs of persons with disabilities.

Help Us Serve You Better:

If you need assistance, please provide us with your specific assistance and/or travel needs at least 48 hour hours prior to departure or when making your reservation so we can provide appropriate assistance. If you have hearing or vision loss, please let our staff and drivers know so that we can provide appropriate assistance.

Our driver can better assist if you tell us what type of mobility device you have and how much it weighs. If you can climb steps and do not need a lift coach, we can more safely secure your scooter, wheelchair, walker or rollator in the luggage bay if we have details in advance.

Priority and Wheelchair Seating

If a seat in the wheelchair area is occupied and a person with a wheelchair needs the space, we will ask that person to move so we can appropriately accommodate all our passengers.

Lift-Equipped Buses

When you call for lift-equipped service, please be prepared to give full details on your mobility device, if any, including type, dimensions and weight. For safety reasons, our Sales Advisors may ask you if the combined weight of wheelchair and passenger is 600 pounds or less. Also advise us if you wish to transfer to a seat rather than traveling in your wheelchair.

Lift-equipped buses have two areas designated for wheelchairs. Once these areas are full, additional riders using wheelchairs or scooters may be accommodated only if they can transfer to a seat. Eyre assigns wheelchair seating on a first come, first serve basis at the time of taking reservations.

Storing and Handling Your Mobility Aids

Smaller mobility aids such as canes or crutches may travel inside the bus in the overhead compartment or under your seat. If your aid will not fit safely in either of these locations, it will be stored in the baggage compartment under the bus at no additional cost. When booking your travel, we encourage you to tell us if your mobility aid exceeds 50 pounds so that we may provide a ramp to load the device. If you choose to bring a motorized scooter, please let us know when making your reservation.

Traveling with a Personal Care Attendant

If you are unable to attend to your own personal needs and/or require assistance that Eyre employees cannot provide, then we encourage you to consider traveling with a personal care attendant. Normal fares will prevail for each passenger.

Drivers and Tour Directors do not provide assistance with eating, toileting or medical care.

Rest Stops

When the bus stops at designated intermediate, rest, or meal stops on the route, you may request assistance off and on the bus or other assistance such as retrieval of mobility aids.

Medical Oxygen

Medical oxygen tanks are permitted on the bus with a maximum of 4 canisters per passenger as follows: 2 canisters aboard the bus for your use and 2 canisters stowed in the baggage compartment. The maximum dimensions of any single canister cannot exceed 4.5 inches in diameter and 26 inches in height. All oxygen canisters not in use must have safety caps on the valves and must be boxed if carried as cargo. Passengers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route.

Passengers are welcome to travel with Portable Oxygen Concentrators but are responsible for ensuring that they have enough battery power to complete their travel. When booking your travel, please inquire if the coach will have electrical outlets. A backup supply of battery power is highly recommended in all cases.

The maximum limit on medical oxygen canisters carried as cargo is 99 pounds. As we may not exceed this federal regulatory limit, passengers bringing oxygen containers will be accommodated on a first come, first serve basis.

Medicine

All medicine should be in your carry-on luggage. Do not put it in your luggage under the bus.

Service Animals

Service animals are welcome to travel with the passenger with a disability as long as the animal does not occupy a seat or obstruct the aisle. Service animals must always be well-behaved and under the control of their owners or handlers, such as on a leash or in a carrier. Starr reserves the right to refuse travel to any animal which poses a direct threat to other customers or our employees.

Customer Complaints

Starr is committed to protecting your rights. If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and you would like to file a complaint, please send a written statement to the address below.

Eyre Tours by Starr
Attention: S. Borowsky
2531 East State Street Ext.
Trenton, NJ 08619

Please include a detailed description of the incident, including the bus number, date, time and location, as well as the names(s) and/or description(s) of any Eyre personnel you believe did not provide you appropriate assistance. You may also provide the written statement and accompanying information by email at [email protected].

Cancellation Policy

Motorcoach Multi-Day Trips

If you cancel your tour 45 DAYS OR MORE before your tour departs, you will receive a Full Refund for the cost of your tour.

If you cancel WITHIN 45 DAYS BEFORE your tour departs, you will incur a fee as follows:

Tour value under $300 ………………..$50* per person fee
Tour value $301-$500 …………………$75* per person fee
Tour value $501-$700 …………………$100* per person fee
Tour value $701-$1500………………..$125* per person fee
Tour value $1501 and up……………..$250* per person

*The fees listed above are IN ADDITION to any monies that may have been advanced on your behalf and do not cover a tour cost increase due to roommate cancellations. If your roommate cancels and you choose to travel on the trip, you would have to pay the increased cost to a single (from a double) or a double (from a triple).

Note: Policies may vary by tour, please contact your Travel Advisor or review your reservation confirmation.

There is no cancellation fee if you have purchased Tour Protection & you cancel your trip prior to departure. The cost of Tour Protection is non-refundable

 

If you must cancel, please alert us prior to your tour’s departure. During business hours call 410-442-6872. After business hours, use extension 8200.

Motorcoach Day Trips

If you cancel 30 DAYS OR MORE BEFORE your tour departs, you will receive a Full Refund for the cost of your tour.

If you cancel WITHIN 30 DAYS BEFORE your tour departs, you will incur a fee as follows:

Tour value Under $100…………………..$20* per person fee
Tour value $101-$200…………………..$30* per person fee
Tour value $201 and up………………..$40* per person fee

*The fees listed above are IN ADDITION to any monies that may have been advanced on your behalf. Show and event tickets are non-refundable and the property of Starr.


There is no cancellation fee if you have purchased Tour Protection & you cancel your trip prior to departure. The cost of Tour Protection is non-refundable

If you must cancel, please alert us prior to your tour’s departure. During business hours call 410-442-6872. After business hours, use extension 8200.

Cruise & Fly Vacations

Policies vary by tour, please contact your Travel Advisor.

 

If you must cancel, please alert us prior to your tour’s departure. During business hours call 410-442-6872. After business hours, use extension 8200.

Service Animal Policy

It is Eyre Tours’s policy to comply with the Americans with Disabilities Act (ADA) and provide accessible motorcoach travel to all passengers and to help ensure every guest has a comfortable and enjoyable trip.

Our policy prohibits animals on board our motorcoaches; however, service animals as defined by the ADA accompanying customers with disabilities are welcome to travel on Eyre motorcoaches.

What is a service animal as defined by the ADA?

A “Service Animal” is defined as any dog, or other animal, individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including psychiatric, cognitive, or mental disabilities. Possible tasks that service animals may perform include but are not limited to, guiding individuals who are blind or have low vision, alerting individuals who are deaf or hearing impaired to the presence of people or sounds, pulling a wheelchair, fetching dropped items, assisting an individual during a seizure, retrieving medicine or alerting the individual to a telephone call, providing physical support to assist with balance and stability to individuals with mobility disabilities and assisting individuals including those with cognitive disabilities with navigation.

Eyre Tours personnel are permitted to ask if the animal is required because of a disability, and what type of work or task the animal has been trained to perform, before admitting customers with service animals on board the motorcoach.

What is not a service animal?

Animals whose sole function is to provide comfort or emotional support to individuals do not qualify as service animals under the ADA.
• Pets are not service animals
• Emotional support, therapy, comfort and companion animals are not service animals, as they have not been trained to perform a specific job or task of daily living to assist an individual with a disability.

Note: These service animal guidelines apply on Eyre motorcoaches. Different rules may apply in other public places.

Responsibility for Service Animals

All service animals are the sole responsibility of the owner and must be in control with a leash, carrier, or other restraints that are appropriate. The service animal must ride in the motorcoach within the customer’s space. Service animals cannot travel in the aisle, block doorways, or occupy a seat that may otherwise be available to other passengers.
Service animals cannot be transported in the luggage compartments under the motorcoach or in the overhead compartments aboard the motorcoach. Any damage to the motorcoach or clean up required is the responsibility of the owner of the service animal.
Eyre Tours will not transport any animal that is considered a threat to the health and/or safety of other passengers, Eyre Tours personnel, or other personnel hired or contracted by Eyre Tours.

Medical Equipment Policy

Please inform your Travel Advisor no less than 48 hours prior to your trip’s departure if you plan to bring medical equipment on your Eyre Tours trip.

Medical Equipment such as portable oxygen and respirators may accompany you on a Eyre bus. We allow four canisters to travel with you (two onboard the bus and two in the baggage compartment of the bus.) Oxygen canisters and bottles cannot be stored or placed in the bus aisle or used in a manner that in any way obstructs or impedes passengers’ freedom of movement inside the coach. Passengers can simply retain and use the oxygen at their seat, or if spare bottles are being stored, follow these guidelines. Overhead rack storage is acceptable if the bottles are stowed so they cannot roll, collide or fall. Baggage area storage is acceptable when blocking & bracing of the bottles is possible. Large cylinders should not be transported if any other means of supply is possible. Such Oxygen cylinders can be hazardous unless handled and transported correctly, so carriage of these cylinders is strongly discouraged. We ask that dimensions for each container do not exceed 4.5 inches in diameter and 26 inches long. Please ensure you have enough oxygen to complete your travel, including arrangements for refills while en route. Please also include protective cases with safety caps on the valves for oxygen canisters stored in the baggage compartment.

Note: Because Oxygen containers are a fire and explosion hazard, the Maximum limit on medical oxygen canisters carried in cargo is 99 pounds. As we may not exceed this Federal regulatory limit, passengers bringing oxygen containers will be accommodated on a first come, first serve basis.

Medical Equipment such as CPAP machines may be carried on to the bus if the passenger is able to carry it and store it at or above their seat. If not, the machine will be treated and counted as luggage and stored under the bus in the baggage compartments.

If you choose to bring medical equipment, it is your responsibility to load it onto and off of the motorcoach, as Eyre Drivers are not permitted to handle medical equipment. Eyre Tours will not be held responsible for any damage to medical equipment.