Booking

  

I booked a trip – When will I receive my travel documents? 

Multi-Day Tours: Approximately 2 weeks prior to departure via US Mail 

Day Trips: Approximately 1-2 weeks prior to departure via email 

Please review this information carefully and in detail to make sure you are fully prepared for your trip. 

    

What size beds do normal accommodations include? Can we upgrade to king-size beds? Can we upgrade our room? 

When we book our rooms, we reserve rooms with 2 beds. When you make your reservation, you can request a king bed and we will request it with the hotel. Requests are never guaranteed. Room locations including adjoining/adjacent requests can also be made but are not guaranteed. Room upgrades are not permitted. 

  

Are gratuities included in the price of my tour package? 

The cost of your tour package includes all gratuities for baggage handling at hotel, meals included in the tour, and all related taxes, unless otherwise specified. Gratuities for Step-On (local) Guides and Eyre Tours staff are not included in the price of your tour. If you wish, such appreciation may be extended on an individual basis. Customary recognized guidelines are as follows: 

  • Eyre Motorcoach Driver – $3-$5 per passenger, per day 
  • Eyre Tours Tour Director – $3-$5 per passenger, per day 
  • Step-on (local) Guide – $1.00 per passenger for a half-day sightseeing tour, $2 for a full-day sightseeing tour
  • Maid Service at Hotel – $2.00 per room, per overnight

  

Why do some prices in your tour catalog say “Rates From?” 

Some tours have inclusions that vary in price based on the time of year or day of the week. When that happens, we will show the lowest sell price in our catalog with an asterisk next to the corresponding date. You may call or go online to find the price of the trip on the dates with no asterisk. 

  

How can I pay for my trip? 

Eyre Tours accepts all major credit cards: Visa, MC, AMEX and Discover. You can pay online 24/7 by logging into your secure account. You may also pay by check or money order by mail to Eyre Tours, 2531 E State St Ext. Trenton, NJ 08619 

  

Can I book a trip online? 

You can book your motorcoach trip online by clicking here. 

  

How do you assign seats on your trip? Do you rotate seats while on tour? 

Seats are assigned with your preference in mind at time of booking and are subject to change. We do not rotate our seats while on tour. We do not assign seats for transportation to/from airports or piers and cruise transfers. 

 

Is there a discount for children? 

Eyre Tours offers several one-day trips with reduced rates for children. Children 12 & under save 10% on all overnight motorcoach vacations. 

  

Is my trip transferable? 

Yes, if anyone in your party is not able to attend a tour, another person can attend in their place. 

  

Is there a minimum age to travel alone on a packaged tour? 

Travelers who are under 18 years old must be accompanied by an adult (and on overnight vacations must room with an adult). 

  

Will I need a passport? What about a REAL ID? 

If you are traveling outside the United States, you will be required to present a passport.  For international travel, your passport should be valid for 6 months after your travel ends. 

On May 3, 2023, U.S. travelers must be REAL ID compliant to board domestics flights and access certain federal facilities. 

  

Where can I find information on obtaining a passport? 

https://travel.state.gov/content/travel/en/passports.html 

  

What should I do to protect my trip in case I have to cancel? 

https://www.eyretours.com/tour-protection/ 

Amenities

 

Does the bus have WiFi? 

Our WiFi service can accommodate basic Internet browsing and checking and sending e-mails. Since this is a shared service with limited bandwidth, you should refrain from streaming video, audio, file downloads and emailing large attachments as a courtesy to other passengers. In addition, overall connection speed may be affected by the number of WiFi users on the bus.  

 

Does the bus have seatbelts? 

Because seatbelts are not mandatory in coach buses, some of our buses are not equipped with them. About one-third of our fleet offers seatbelts. Since we do not assign buses until 24 hours prior to the trip, we cannot tell you if your bus will have seatbelts. 

 

Does the bus have a restroom? 

Yes, all our motorcoaches have a lavatory in the rear of the bus to be used only for emergency. The safest place for you to be while your bus is moving is in your seat. Our Drivers will make every effort to provide a rest stop every 2-3 hours. Children should be accompanied by an adult when they must use the lavatory. 

  

Does the bus have charging outlets? 

Because charging outlets are a newer technology, only some of our buses are equipped with them. About one-third of our fleet offers charging outlets. Since we do not assign buses until 24 hours prior to the trip, we cannot tell you if your bus will have outlets. 

General

 

How much luggage am I allowed to take with me? 

Each tour guest is permitted to bring one piece of luggage for storage in the luggage bay of the coach. Additional bags will be accepted on day of departure only based on space availability and will not be included in hotel baggage handling (the tour guest is responsible for getting the extra luggage to/from their room). In consideration of our Drivers, every effort should be made to keep luggage weight to a maximum of 40 pounds. Under no circumstances should luggage exceed 50 pounds. If luggage exceeds 50 pounds, the guest will be responsible for handling their heavy luggage throughout the trip. A small bag or purse, if carried onto the bus by the tour guest and stored in the overhead compartment on the coach, is permissible. Please do not leave valuables, important documents, or medications onboard, as Eyre is not responsible for items left behind. Although every effort is made to handle our guests’ luggage carefully, we cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects. It is important for you to have adequate insurance to cover these eventualities. 

 

Where are your tour departure locations? 

https://www.eyretours.com/tour-departure-locations/ 

 

How far in advance should I arrive before departure? 

You should arrive at least 15 minutes prior to your scheduled departure time. 

 

Do you have a lost-and-found? 

When we clean our buses after every trip, if any items are left behind, our staff will turn them into our lost and found department. You can call to check on items left behind Mon-Fri from 9am-5pm. Call 410-442-1330. Eyre is not responsible for any personal items left behind. 


Is it safe to leave my car at one of your departure locations? 

Parking is at your own risk and not that of Eyre or the departure location.  

 

Are your movies appropriate for all ages? 

Our movie library consists of G, PG and PG-13 movies. 

  

Can I bring a Wheelchair? A Motorized Scooter?  

See our ADA Policy

 

How much walking will I have to do while on tour? 

Each tour is different.  Some require more walking and others have less.  A few tours include a “walking tour” in areas where the bus is not permitted.  However, ALL tours require some walking.  You may wish to consult with an Eyre Tours Travel Advisor to discuss your specific concerns. 

Policies

 

What is your cancellation policy? 

https://www.eyretours.com/policies/ 

 

Can infants/toddlers travel on your buses? In car seats? 

Infants and toddlers are welcome to travel on our buses. You may bring a car seat onboard but the bus may or may not have seatbelts to secure it. A cost may or may not be associated with bringing an infant/toddler on board; please discuss with a Travel Advisor. Please note that some of our motorcoaches are equipped with either lap belts or 3 point seat belts and may not be compatible with your car seat. If the car seat is not being used it must be placed in the luggage compartment underneath the bus. 

  

Are pets allowed on board? 

Our policy prohibits animals on board our motorcoaches; however, service animals as defined by the ADA, accompanying customers with disabilities, are welcome to travel on Starr motorcoaches. Click here for our policy regarding service animals

 

Are alcoholic beverages allowed on board? 

Alcoholic beverages are not permitted to be consumed onboard our buses. Alcohol may be stored onboard or in the luggage bays of the coach as long as it is unopened and secure. No glass containers will be allowed onboard.  

  

Are food and non-alcoholic beverages allowed on board? 

We do allow food and non-alcoholic beverages onboard but we ask that you keep your area clean and throw away any trash. We thank you for ending your trip with the coach interior in the same condition in which it started. 

  

Is smoking permitted on board the bus? 

In accordance with the law, smoking of any kind (cigarettes, e-cigarettes, vaping) is not permitted aboard buses. To be clear, all tobacco products are prohibited from use aboard the motorcoach. 

Motorcoach Day Trips

If you cancel 30 DAYS OR MORE BEFORE your tour departs, you will receive a Full Refund for the cost of your tour.

If you cancel WITHIN 30 DAYS BEFORE your tour departs, you will incur a fee as follows:

Tour value Under $100…………………..$20* per person fee
Tour value $101-$200…………………..$30* per person fee
Tour value $201 and up………………..$40* per person fee

*The fees listed above are IN ADDITION to any monies that may have been advanced on your behalf. Show and event tickets are non-refundable and the property of Starr.


There is no cancellation fee if you have purchased Tour Protection & you cancel your trip prior to departure. The cost of Tour Protection is non-refundable

If you must cancel, please alert us prior to your tour’s departure. During business hours call 410-442-6872. After business hours, use extension 8200.

Cruise & Fly Vacations

Policies vary by tour, please contact your Travel Advisor.

 

If you must cancel, please alert us prior to your tour’s departure. During business hours call 410-442-6872. After business hours, use extension 8200.

Tours – Cruise & Fly

When will I receive my flight information? 

Approximately 2-3 weeks prior to departure, you will receive your travel documents.  The travel documents include airline flight information (usually an e-ticket), cruise tickets, hotel information, departure time and location, day by day itinerary, and general information. 

  

Why can’t I book my cruise or fly vacation on your website? 

Because of the nature and amount of information we need to collect from you and pass along to you, cruise and fly vacations must be booked by phone or in person with an Eyre Tours Travel Advisor.